TERMS & CONDITIONS OF THE MOBILE REPAIR
Important information and instructions such as how long it lasts, fees for early termination, our rights to change its conditions, limitations of liability, privacy, and settlement of disputes by arbitration instead of in court. if you accept this
Agreement, it will apply to all your service plans from us, including all your existing plans. your acceptance of these terms & conditions will be implied by the use of themobilerepair.in service.
SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the themobilerepair.in Portal or by calling themobilerepair.in. Once themobilerepair.in accepts the Plan Order submitted by you, then you will receive an email from themobilerepair.in at the email address that you provide or have provided to themobilerepair.in as part of the Registration Process for the Services. themobilerepair.in is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by themobilerepair.in of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, themobilerepair.in will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, themobilerepair.in will attempt problem diagnosis and a solution through chat, email or remote and/or a scheduled onsite visit or other means as it deems most appropriate under the circumstances. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to themobilerepair.in’s Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 9556965555. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. themobilerepair.in has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. You understand that certain Service Plans may have fee including, but not limited to “Service Fee”. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan. You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize themobilerepair.in to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize themobilerepair.in and/or any other company who bills products or services, or acts as billing agent for themobilerepair.in to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide themobilerepair.in with updated credit card information upon themobilerepair.in’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither themobilerepair.in nor any Bigfix.in affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at themobilerepair.in’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional Rs 250.00.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
• You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
• The issue is out of scope for the particular plan
• 07 days have not passed after the issue was last worked upon by an themobilerepair.in technician